Terms of Service

Last updated 2025-11-24

These General Terms of Service ("Terms") govern all professional services, consulting, and deliverables provided by Coastal Signal ("Coastal Signal," "we," or "us") to the client ("Client" or "you"). These Terms are incorporated by reference into every proposal, Statement of Work (SOW), or Service Agreement executed between Coastal Signal and the Client (collectively, the "Agreement").

1. Scope of Work and Agreement

1.1. Services

Coastal Signal agrees to perform the digital services, consulting, development, auditing, and creative work (collectively, the "Services") as detailed in a mutually executed SOW or Service Agreement. Services include, but are not limited to: Website Design and Development, Digital Audits (e.g., Accessibility, SEO, UX), Content Strategy, Technology Consulting, and Training.

1.2. Changes

Any changes, additions, or modifications to the scope of work must be documented in a written Change Order signed by both parties. Changes may result in adjustments to the project timeline and cost.

2. Client Obligations

The Client acknowledges that Coastal Signal's ability to successfully deliver the Services is dependent upon the Client’s full and timely cooperation. The Client agrees to:

  • Provide all necessary access (e.g., to systems, software, accounts) as required by the SOW.

  • Furnish all content (text, images, data, etc.) required for the Services in the agreed-upon format and schedule ("Client Content").

  • Designate a single point of contact with authority to provide timely approvals, decisions, and feedback.

  • Ensure that all Client Content provided to Coastal Signal is accurate, legal, and does not infringe upon the rights of any third party.

3. Fees and Payment

3.1. Compensation

The Client agrees to pay Coastal Signal the fees specified in the SOW or Service Agreement.

3.2. Invoicing

Coastal Signal will invoice the Client according to the schedule specified in the SOW (e.g., monthly, upon milestone completion, or net 30 days). The Client agrees to pay all undisputed invoices within the specified timeframe.

3.3. Suspension

Coastal Signal reserves the right to suspend work and halt the delivery of any Services or Deliverables if payment is not received in accordance with the agreed-upon terms.

4. Intellectual Property and Ownership

4.1. Client Ownership of Deliverables

Upon full and final payment of all outstanding fees, Coastal Signal assigns to the Client all right, title, and interest in and to the final creative, consulting, or technical work products specified as Deliverables in the SOW.

4.2. Coastal Signal Ownership

Coastal Signal retains ownership of all pre-existing Intellectual Property (IP), including methodologies, templates, tools, proprietary code, non-Client specific training materials, and general skills developed or used in the performance of the Services. Coastal Signal grants the Client a non-exclusive, perpetual, royalty-free license to use this retained IP solely as necessary for the operation and use of the Deliverables.

5. Warranties and Limitation of Liability

5.1. Limited Warranty

Coastal Signal warrants that the Services will be performed in a professional manner consistent with generally accepted industry standards. For website development, Coastal Signal warrants that the Deliverables will substantially conform to the specifications in the SOW for a period of [e.g., thirty (30)] days following final delivery and acceptance. Coastal Signal's sole obligation for a breach of this warranty is to correct the non-conforming service.

5.2. Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN SECTION 5.1, Coastal Signal MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

5.3. Limitations

Coastal Signal is not responsible for outcomes that are dependent on factors outside its control, including but not limited to: specific SEO ranking results, accessibility findings implemented by a third party, sales figures, or business success resulting from the Services.

TO THE FULLEST EXTENT PERMITTED BY LAW, Coastal Signal’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES, REGARDLESS OF THE LEGAL THEORY (INCLUDING BREACH OF CONTRACT OR TORT), SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO Coastal Signal UNDER THE APPLICABLE SOW IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

6. Governing Law

These Terms and any related SOW shall be governed by and construed in accordance with the laws of British Columbia.